BBB provides tips for finding reliable heating contractor

SAINT LOUIS, Mo. (KBSI) – The Better Business Bureau (BBB) provides tips for finding a reliable heating contractor as the temperatures drop.

Having a contractor check your furnace can help you get ahead of any potential issues.

Some contractors will take advantage of customers in emergency situations by overcharging them, not finishing projects or failing to contact them, according to the BBB.

BBB received over 4,600 consumer complaints about HVAC contractors last year. Most included substandard work, contractors who never finished the job and billed expenses that weren’t discussed up front.

Tips for finding a heating contractor from BBB:

• Research companies with BBB. Visit BBB.org to search for service companies’ BBB Business Profiles. There, you can see customer reviews, any history of complaints and whether the company is BBB Accredited. Always confirm that the company is licensed and insured.

• Compare prices and service packages. Get at least three estimates for any heating repair, maintenance or replacement project. The estimates should provide a full description of the services the company will provide and the materials they will use.

• Ask about a warranty. Find out if the company offers any type of warranty or guarantee, and make sure you understand the terms and conditions of the coverage. Check the warranty on your current air conditioning unit to determine whether any repairs or replacements are covered.

• Ask about energy efficiency. Many new furnace units are manufactured to be energy efficient. Look for the ENERGY STAR label on energy efficient products that may cost a little more up front, but could help you save money on energy costs over time. Some models may even be eligible for a tax credit – your contractor can help you verify this and can provide the Manufacturer Certification Statement for the equipment you plan to purchase.